All the answers are here, and if you need more information please do not hesitate to call us or message us, we want to make your travel hassle-free and seamless.
The rules vary between airlines and different rules pertain to each airfare and booking class.
Please note that a handling fee may apply when we check the fare conditions of your ticket for you even if the outcome is that the airline does not allow changes.
Once confirmed you will receive an email with all tickets and bookings. It is advised that all clients read through their tickets to confirm if there is anything issues
Some countries recommend having travel insurance to avoid any issues while traveling, Most Visa Holders will be issued to get travel insurance when traveling. All our agents are here to make sure all documentation is correct before departure date.
Please Contact Us so that we can check whether your ticket is refundable.
Not all tickets are refundable with many being only partially refundable
Once we have established the possible refund you are entitled to, we will request it with the airline on your behalf. The refund will be made by the airline directly to the account the booking was originally paid with.
This can take 6 to 8 weeks depending on the airline. Please note that we charge a refund administration fee to facilitate the refund request.
Most airlines do not accept name changes after the ticket has been issued. It is sometimes possible to correct a few letters on a ticket against a fee, if the name has been miss-spelled.
If the name on your ticket is not correctly spelled, please Contact Us on the day the booking was made to assess whether we can assist you.
The rules vary between airlines, and different rules pertain to each airfare and booking class.
Please note that a handling fee may apply when we check the fare conditions of your ticket for you, even if the outcome is that the airline does not allow changes.
At the bottom of all our communications will indicate how long the bookings and guides hold before confirmations. Many holds from 2 – 5 days as from pre booking. Our Agents recommend booking the day of to avoid any disappointments and cancellations.
Depending on the tour itself and location wise, prices may vary from USD30.00 – USD200.00 Per person, Our Agents are always happy to advise the best itinerary for you along with the best prices that meet your requirements
Our travel department provides a digital copy for all tours and guides; you may request a hard copy to keep with you for your full duration and journey.
It is always good to check if you need a visa, but this is also dependant on the passport holder and location of residence, but you rather be confident and check, our agents will always recommend the best solution no matter where you travel.
Yes, most Visa can be achieved locally, there are some visas that are obtained online. All our agents are capable of helping all our clients with any visa process that is needed for your required destination.
Dependant on the Travel Destination and Embassy they will advise you on the duration of how long your visa will take, which is a better estimation but any visa can take from 2 – 6 weeks roughly.
Most Countries do not need a transit Visa, if you are not required to leave the airport, if you are required to leave the airport your Agent will always suggest the best options for you. Please always check all documentation before departure.
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